Claims Upload Portal

Wrong-item & vandalism reports — shoot the photos, the portal reads and sorts them.

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1 · Photos

Shoot or add every photo for this return — shipping label, LPN sticker, the box, and the item itself, in any order. The portal sorts them for you. On a computer you can also drag photos onto this card or paste them (Ctrl+V).

📥 On a PC? Drag your photos here — or copy & paste them (Ctrl+V)

0 photos in this batch (max 30)

meta/llama-3.2-11b-vision-instruct Reading…

Photos first ☝ — shoot or upload above, then tap Read my photos. Everything below is shown now so you know what's needed: the AI reading fills in the LPN, tracking number and carrier and tags/sorts the photos; the rest are quick picks and your own words. Required and Optional are marked on every field, the greyed sample text shows what goes where, and you can edit everything before submitting.

2 · Sorted & read — check it over

LPN (Amazon cases)Required for Amazon Tracking numberRequired CarrierOptional — read automatically

3 · Report details

MarketplaceRequiredAI fills from the label Report typeRequired

Manufacturer / brandRequired Sender name (as on the label)Optional — AI fills from the label Item typeRequired What actually arrivedOptional — AI drafts it from the photos Inspector's observationOptional NotesOptional

4 · Also make an eBay auction listing?

If this item should also be sold as a unique-item auction, add the listing details now — or skip and submit the report; the case will wait in the eBay auction queue and anyone can finish the listing details later. For the listing, this batch should include 2–3 photos that show the item's value and 2–3 close-ups of the damage, finger pointing at the defect — the photo set can be fixed up later in the queue.

Model (exact)Needed for listing ConditionNeeded for listing

Test resultOptional Every defect, in wordsOptional What is includedOptional Weight (lbs)Optional — guessed from the pricing sheet

eBay auction queue

Every case headed for an eBay auction: what still needs listing details, what is ready (approved) for the auction team, and what is live — with the listing link and its current price.

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Listing details

eBay photo standard: 2–3 photos that show the item's value, and 2–3 close-ups that document the damage — with a finger pointing at the defect — so buyers see it before they bid and can't complain later. Tap a photo's tag to mark it ⭐ Value or 🔍 Damage. ✕ removes a photo; ＋ adds more.

Model (exact)Needed for listing ConditionNeeded for listing

Test resultOptional Every defect, in wordsOptional What is includedOptional Weight (lbs)Optional — guessed from the pricing sheet

Submitted reports

Reports filed through this portal by your store, newest first. They also land in the shared claims sheet at the daily sync — no new sheet tab needed. Tap a report to see everything.

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