1 Β· Photos
Shoot or add every photo for this return β shipping label, LPN sticker, the box, and the item itself, in any order. The portal sorts them for you. On a computer you can also drag photos onto this card or paste them (Ctrl+V). This is Step 1 of our handling β report & log everything (label, box, serial #): 100% transparency for the manufacturer.
2. The whole outside of the box β at least 3 sides.
3. The serial number / LPN sticker, if there is one.
4. Then the item & the damage. No label or box? Just shoot the item β up to 20 photos.
2. More angles β powered on if you tested it.
3. β 2β3 value shots β what's included, clean angles.
4. π 2β3 damage close-ups β finger pointing at the defect.
No shipping label or LPN needed for an auction. 5β10 photos make the listing; you can shoot up to 20.
Start an 
auction
Start right here with the photos β the batch opens in the intake and the portal reads and sorts them. No wrong-item / vandalism report needed. Finish with βUpload for eBay auction onlyβ, and convert it into a report later any time from the Submitted tab.
auction queue
What is ready (approved) for the auction team and what is live β with the listing link and its current price. A case that still needs its listing details lives in the Submitted tab β open it and tap βConvert it to an eBay auctionβ.
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Submitted reports
Everything filed through this portal β reports and auction-only uploads β newest first, both stores. Reports also land in the shared claims sheet at the daily sync. Tap one to see everything, convert it, or move it to the auction queue.
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